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Frequently Asked Questions How far in advance should I make my reservations? How much room do I need? Who sets up the inflatable? What time do you deliver and pick up the inflatable? How does the inflatable unit stay inflated? Can I cancel my reservation? Do you require a deposit? What is the policy in case of rain or high wind? Can your inflatables be set up indoors? Can I set up the inflatable near my pool? Why can't I pick up the inflatable and set it up myself to cut costs? How safe are your inflatables? What methods of payment do you accept? How do I make a reservation? What are your hours? How far in advance should I make my reservations? Please make your reservations as soon as possible. All of our inflatables (bounces and slides) are very popular and sometimes we are booked weeks and even months in advance. The sooner you call, the more likely you are to be able to obtain the item you want. Return to top of page. How much room do I need? Approximately a 20' by 20' area should be plenty of room for the bounces and a 20' by 38' area for the slide. The area should be level, free of rocks, sticks, etc. and any in ground sprinkler systems should be shut off and not sticking up. The unit must be within 100 feet of an electrical outlet. The inflatables can also be used indoors. Please specify which surface the inflatable is to be set up on, so that we can provide the appropriate anchors. Please clean and clear the area for the inflatable prior to our arrival time. Return to top of page. Who sets up the inflatable? We set up the bounce or slide and take it down when we come to pick it up. This is done to ensure your safety and the safety of the equipment. Set up time is approximately 15-20 minutes for the bounces and 20-25 minutes for the slide. We ask that if you are done with the bounce or slide please DO NOT shut down the blower. The bounce or slide must be inflated before it is taken down so that we can inspect and possibly do a preliminary cleaning of the unit. We ask that if you use the slide as a water slide that you turn off the water and empty the pool one hour before we arrive, but leave the unit inflated, so that it may be dry when we pick it up. This hour will not be included in your rental time. Return to top of page. What time do you deliver and pick up the inflatable? You decide on the specific rental time and we will be there anywhere from 30 minutes to 3 hours before that for set up. You do not pay for set up or take down time. Your rental period is for a day, typically 8 hours. Additional hours and overnight set ups are available for a minimal additional charge. We pick up the unit after the party is over, but please allow up to 3 hours for pick up. If an exact delivery or pick up time is needed, just let us know. We will be more than happy to make any arrangements that you may need. Return to top of page. How does the inflatable unit stay inflated? We setup the unit and inflate the bounce or slide with a fully enclosed blower motor that must stay on the entire time that the inflatable unit is being used (unless winds exceed 25 mph or it starts to rain, in which case the motor must be shut down). There are no moving parts exposed on the blower unit, which is a very important safety feature when there are children around. The blower unit must be located within 100 feet of an electrical outlet. Return to top of page. Can I cancel my reservation? Yes. All cancellations must be called in the at least the day before your rental. Here at Incredible Inflatables, we do our best to accommodate all customers in times of unforeseen weather and/or emergency conditions. For this reason, we stay tuned day and night to the local weather conditions in and approaching our area. We ask that all customers do their part and stay informed as to any weather conditions approaching their area. In order for us to better serve all customers, we have developed what we feel is a fair policy for cancellations and rain checks. Sometimes rain may be occurring in one town but not the town right next to it, and it might only last a few minutes. For this reason WE DO NOT CANCEL DUE TO WEATHER, this decision is left solely to the customer. Please feel free to give us a call should you have any questions regarding our policies. Customers should call by 5:00 PM the day before their rental to check on their scheduled delivery time. In order for all customers to be delivered on time we occasionally deliver several hours in advance of scheduled rental time. The customer is responsible for notifying the office BETWEEN 7:00 - 8:00 AM OR BEFORE THE DRIVER DELIVERS ON THE DAY OF THEIR RENTAL if they need to cancel the rental. Once the equipment is delivered there is NO REFUND. All decisions to cancel due to weather or any other reason need to be made BEFORE the scheduled delivery time, even if the equipment is delivered early. We ask that the customer be informed of all weather conditions approaching by watching or listening to their local news. If a verbal acceptance of the delivery is given over the phone on the morning of the delivery and the customer declines the rental when the driver gets to the rental location, the customer loses their deposit and no rain check will be given. Return to top of page. Do you require a deposit? Yes, Incredible Inflatables requires a $50.00 deposit per inflatable play structure when placing an order. Deposits are required within 48 hours from the time the order is taken to guarantee reservation (24 hrs. if order is placed the same week as the rental). Deposits are NON-REFUNDABLE. If cancelled due to weather or emergency we will hold your deposit for up to one (1) year from rental date in a rain check file. Only for those two reasons will a refund be held in a rain check file, no exceptions. No refunds will be given once equipment contract is signed, so please inform us in advance if canceling your rental. Deposits can be cash, check, money order or credit card. Checks must be received 48 hours after the reservation and must be at least one week prior to the rental, if not, then a credit card must be used for the deposit. If using a credit card, your card will not be billed unless you cancel the full balance will be charged at the time of delivery, essentially you credit card number will act as your deposit. The total or remaining balance will be due at the time of delivery. Return to top of page. What is the policy in case of rain, cold temperatures or high wind? THE INFLATABLE BOUNCES MUST NOT BE USED WHEN WET INSIDE, CURRENTLY RAINING, THE TEMPERATURE IS LESS THAN 45° FAHRENHEIT, OR WHEN WINDS EXCEED 25 MPH! THIS IS A VERY IMPORTANT SAFETY ISSUE! If it starts to rain and the inside of the bounce gets wet, everyone should exit the bounce, the blower unit should be turned off at the unit, and then unplugged. The bounce unit becomes very slippery and dangerous when wet. Once the rain stops, plug the blower unit back in and turn it on. You can wait for the unit to dry or dry it with towels. Once dry, the bounce should be once again safe to use. **Please call us at 678-966-9760 if you have weather related questions once your unit has been set up. No refunds will be given once the inflatable has been setup and the equipment contract signed. Return to top of page. Can your inflatables be set up indoors? Yes, our units can be set up inside or outside! You will need to have enough ceiling height (about 18-20) to accommodate the inflatable. The inflatable must not be set up to near hot lights, a/c vents, or any fire hazard. Many commercial halls, malls, gyms, etc. will do just fine. Return to top of page. Can I set up the inflatable near my pool? No. Safety is our number one concern. The bounce or slide must be set up a safe distance from any pool, at least 20 feet. Return to top of page. Why can't I pick up the inflatable and set it up myself to cut costs? Safety is our number one concern. Some companies will allow the customer to pick up & set up the units, we do not feel that is a safe idea. The owners of the company personally set up and pick up every rental. The set up area will be evaluated, the correct size, type, and length of power cord will be used and they make sure all of the connections are correctly made. We will use the proper straps, stakes, tie downs, and anchors to secure the inflatable to the ground and ensure its safe operation. Also, each unit is rather large and weighs in excess of 220 pounds, so your safety in transport of these items is also our concern. Return to top of page. How safe are your inflatables? Our inflatables are constructed with quality and safety in mind! All of our units have a safety entrance/exit ramp for the children's protection and safety and emergency exit flaps in the roof. Each unit is constructed of only the very best American made commercial grade 18 to 21 oz. vinyl, with double and quadruple stitching. All of the materials are fire retardant. The windows of the bounces are made of specially designed mesh netting, which allows for easy viewing and minimizes the chances of getting entangled. Each of our inflatables is equipped with a non-removable list of rules. We will also supply recommended guidelines for safe use and recommended number of children allowed in the inflatable at any one time. Beware of cheap, unsafe, imitation inflatables! Return to top of page. What methods of payment do you accept? For your convenience, we accept cash, checks, money orders, Visa, MasterCard, Discover and American Express. Please make checks or money orders payable to Incredible Inflatables. Our prices reflect a cash discount of 3%. If you pay by credit card, you are required to pay a 3% surcharge. For example, it costs $150.00 to rent a Castle Moonwalk. If you pay by credit card, the price to rent a Castle Moonwalk is $154.50. Return to top of page. How do I make a reservation? You can call us at 678-966-9760 or submit a reservation request through our website. If there is no answer, please leave a brief message with your name, number, event date and which unit you are interested in and we will return your call. It is our goal to personally answer every call, but sometimes we cannot. If you leave a message it is our promise that we will call you back within 30 minutes of your call. Return to top of page. What are your hours? At Increcredible Inflatables we understand how busy life is during the day, that is why we have long hours, seven days a week to be able to assist you at any time. Our current hours of operation are from 8:00 AM - 8:00 PM, 7 days a week. Return to top of page. Proud Member of MoonwalkRentalsUSA.com, the International Moonwalk Rental Directory, BouncerDirectory.com, BouncerLand.com, Awesome Moonwalks Rental Directory, AZ Bounce Pro, the Moon Bounce Directory and the National Moonwalk Rental Directory. Preferred vendor listed in the Norcross, Georgia Party Rentals section of Decidio.com